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  1. Customer Service: 95% of our customer calls are answered within 3 rings. We recognize that this is a service based industry and we staff our support desk with well trained personnel that are available to answer your calls accordingly.
  2. Self-Empowerment: i-Plexus delivers functionality that puts the provider in control. Instead of calling support for simple research questions, i-Plexus delivers powerful web-based tools that make submitting, reviewing and researching claims far more convenient than the competition.
  3. Value: Our prices may not be bottom of the barrel, but they are certainly reasonable. While some clearinghouses offer simple claims clearing at rock-bottom prices with no support or flexibility, i-Plexus offers a balance of economy with functionality and service. To find pricing this accommodating from other clearinghouses would be a challenge. When shopping around, make sure to ask if:
    1. Payers can be matched using payer names or by payer IDs.
    2. Validations can be tailored by customer, payer, specialty or almost any field on the HCFA form. The i-Plexus validation engine stops faulty claims sooner, which dramatically reduces your AR and increases your cash flow.
    3. Changes can be made to errored claims on the web in real time and immediately cleared to go to the payer clean the first time.
    4. Specific claims can be found on the web by searching on patient name.
    5. Claim status can be found on the website for any stage in the EDI cycle. We call this "closed loop reconciliation" and it is a very large time saver in researching unpaid claims.
    6. Acceptance rates are provided on the website to see how you measure up within your peer group. This is real power through information.
  4. Provider Focused: Many clearinghouses obtain more than 50% of their revenue from payers. This means that the support to the provider may be compromised because of their dependency on payer rebates. More than 95% of i-Plexus' revenue comes from the provider so we know where our focus needs to be.with you the provider.
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